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Host-computer interfaces

In many applications, the IVR  has to be connected to a host-computer  to get and/or store appropriate data. The IVR  is usually seen as a terminal or group of terminals, and each user is considered as a terminal session, on the network.

So there is a need for proper or standard communication protocols . Usually technology providers use host-computer  emulation packages  (like IBM3174, X25, ANSI-ASYNC, DEC-VT100, TCP/IP, Novell-Netware, etc.). Recently other interfaces were introduced to support the integration of telephone resources with computer-based information systems (see section on CTI below). The application developer should know if such connections are available and how suitable they are for his application.

EAGLES SWLG SoftEdition, May 1997. Get the book...